Supplier Agreement & Marketplace Rules

To qualify as a supplier you must be:

• A legally registered business (company, cooperative, partnership, or licensed sole proprietor) in your country of operation.
• Authorised to sell the goods you list — whether you produce, farm, manufacture, or re-export them.
• Capable of fulfilling orders to the MOQ (minimum order quantity) you advertise.
• Willing to complete KYC: business registration, identity document, bank statement, tax ID where applicable.

Every supplier account passes through a four-state KYC workflow: Pending → In Review → Approved / Rejected. You may browse the dashboard while Pending, but you cannot publish products or receive payouts until your KYC is Approved.

If KYC documents expire (e.g. a trade licence), we will notify you; failure to renew within the notice period may result in account suspension.

• Upload real, current photos and/or short product videos — no stock imagery that doesn't match the goods you ship.
• Describe products accurately: origin country, variety, grade, weight, certifications, MOQ, lead time and shipping terms.
• Set realistic prices in your settlement currency; pricing tiers must honour the MOQ breakpoints you publish.
• Respect every buyer's right to ask for samples before a large order; respond to inquiries within the platform's SLA (72 hours by default).

You may not list:

• Wildlife, animal parts or endangered species under CITES.
• Narcotics, controlled substances, prescription medicines, or untested health supplements.
• Weapons, ammunition, or dual-use items subject to export controls.
• Counterfeit or IP-infringing goods.
• Products banned in the buyer's destination country; you are responsible for checking this before accepting an order.

• Once a buyer places an order and funds land in escrow, you have the platform-configured window (default 72 hours) to confirm or reject.
• After confirming, you ship using the carrier and timeline stated in your listing; upload a tracking number through the dashboard.
• Goods must match the listing's specifications. Substituting grade, origin or quantity without written buyer approval is grounds for a refund.
• If you cannot fulfil, cancel promptly so the escrow can be released back to the buyer.

EFG Afro Market uses Stripe Connect for payments. Every paid order flows: buyer's card → Stripe → EFG escrow → your Stripe Connect account.

• Funds are held in escrow until delivery is confirmed by the buyer or the inspection window elapses.
• EFG retains a 5% platform commission on the gross order value (subject to change with 30 days' notice).
• Net amount is transferred to your Stripe Connect account in your settlement currency. Stripe then settles to the bank account you linked during onboarding.
• Payout timing follows Stripe's standard schedule for your country; typically 2–7 business days.

If a buyer disputes an order, respond through the dashboard within the dispute window. EFG acts as a neutral facilitator:

• Valid buyer claims (missing, damaged, or materially different goods) may trigger a partial or full refund from escrow.
• Buyer-side card chargebacks may be debited from future payouts until the case is resolved with Stripe.
• Repeated confirmed disputes against a supplier may lead to listing restrictions or account termination.

Buyers may rate completed orders. Suppliers may respond publicly. We do not remove negative reviews unless they breach our content rules (hate speech, personal attacks, false statements) — contact support to flag such cases.

The platform commission is the only fee charged by EFG itself. Stripe and your bank may charge separate processing fees per their own schedules. Currency conversion (if your bank settles into a different currency than the payout) is handled by your bank.

We may suspend or terminate a supplier account for breach of this Agreement, our Terms & Conditions, or repeated patterns of unfulfilled orders, counterfeit listings, or KYC refusal. Suspension freezes listings but protects in-flight escrows — settled funds continue to flow to orders already delivered.

Supplier-specific queries can be directed to suppliers@efgafromarket.ae. General support: support@efgafromarket.ae.