Buyer Agreement

EFG Afro Market is a B2B marketplace. Eligible buyers include:

• Importers, distributors, wholesalers, retail chains and cooperatives with a valid trade licence.
• Authorised employees placing orders on behalf of the buyer entity.
• F&B / hospitality / manufacturing buyers sourcing directly from producers.

Registration requires a company name, country of operation, business type (importer, distributor, wholesaler, retail chain) and industry / product interest. You must accept these terms, the Terms & Conditions, and the Privacy Policy before the account is activated.

Buyer KYC may be required before you can transact above platform-configured thresholds or request custom pricing.

You can browse and inquire anonymously; a verified account is required to submit a formal inquiry or request a quote. Suppliers typically respond within 72 hours. Quotes may include custom MOQs, payment terms and shipping options. Accepting a quote creates a draft order you can take to checkout.

• Confirm product specifications, shipping address and incoterms before placing the order.
• Payment is made via Stripe PaymentElement at checkout — card, local payment methods and bank transfers where supported.
• Funds are placed into escrow immediately on successful charge; the supplier cannot access them until delivery is confirmed or the inspection window elapses.
• You are responsible for import duties, VAT, clearance fees and any destination-country taxes unless otherwise agreed in the order.

• Suppliers ship using the carrier and timeframe shown in the order confirmation; track status from the dashboard.
• On delivery, inspect the goods within the platform-configured inspection window (default 5 business days).
• Confirm delivery from the dashboard to release escrow to the supplier. If no response is received within the inspection window, escrow is released automatically.
• If goods are missing, damaged, or materially different from the listing, open a dispute BEFORE the inspection window closes and attach photos / documentation.

Disputes are reviewed by EFG as a neutral facilitator. Depending on the evidence, the outcome may be:

• Full refund from escrow if the supplier failed to ship or delivered materially non-conforming goods.
• Partial refund where only part of the order was defective or short-shipped.
• Escrow release to the supplier when the dispute is unfounded or the inspection window has elapsed without a timely claim.

Bad-faith disputes (chargeback fraud, false claims, attempts to receive goods without paying) may result in account termination and reporting to Stripe.

• Do not circumvent the platform by contacting a supplier off-platform to avoid fees — both accounts may be terminated.
• Do not place orders you cannot pay for; repeated failed charges degrade the marketplace.
• Do not use the platform to import goods banned in your destination country; customs liability is yours.
• Do not share your account credentials outside your company or resell access.

EFG does not charge buyers a subscription or commission fee. You pay the order price, shipping and any applicable taxes. Your bank / card issuer may charge FX fees if you pay in a currency other than your card's billing currency.

We may update this Agreement to reflect product or regulatory changes. Material changes are announced in-dashboard and via email; continued use after the effective date constitutes acceptance.

Buyer-specific queries can be directed to buyers@efgafromarket.ae. General support: support@efgafromarket.ae.